The best possible support for our customers

Kapteos, as an expert in electromagnetism in harsh environment, offers various supports to help you in the best possible way.
Do not hesitate to contact us: it is the best way to support you!

Customer support

Requests

The measurement of an electric field is complex and requires the comprehensive context of your project.
In order to better help you, Kapteos makes available online a Customer Request Form.
To enter this form, you just need to click on the below button and answer the required questions.

I ENTER THE REQUEST FORM

Software

The Kapteos electric field measurement system based on the eoSense instrument and eoProbe sensors includes a software to operate the system.
This system is regularly updated.
Once a new version is available, Kapteos will make it available on this site and inform you about this upgrade by email.

Documentation

The willingness of Kapteos is to have as much as possible documentation available on our website.
In case you are looking for a specific document not available online, just let us know by email.
We will do our best to provide you with the requested document.

I CONTACT KAPTEOS

Customer testimony

You wish to share your experience of using Kapteos systems, accessories, trainings, measurements…, Kapteos offers you to mention your testimony on our website in the relevant page. To do so, you just need to enter the form.

I ENTER THE TESTIMONY FORM

Customer satisfaction

You wish to assess us based on a true experience. Kapteos offers you this possibility with the “Customer Satisfaction form”. We will be more than happy to receive your input in order to always improve our products and services.

I ENTER THE SATISFACTION FORM

Return of products

For any subject linked to your intention of returning products or accessories to Kapteos, you must first enter a “Return merchandise authorization” or RMA form.
If accepted by Kapteos, you will receive promptly a RMA number.

I ENTER THE RMA FORM